Frequently Asked Questions

We hope you can find the answer to your question here. If not, please do not hesitate to contact us.

Questions About eLearning Courses (click to open)

1- How can I access to the online course that I just paid for?

A: Access to the courses is given automatically after purchase. Just select from top menu:  My Account / My Courses  after logging in.

2- How long can I access the courses?

A: Courses are available online for 1 year from the date of purchase but you can download most of the material to your PC.

3- Is access to the courses available in all countries?

A: Yes. Courses are can be accessed from anywhere including the International Space Station :-)

4- Are the courses downloadable?

A: Some of the course materials are available for download. Ex. Training Manual, Audio course, etc… The videos are viewed online but please contact if you have a slow connection and will support you.

5- Is the PRINCE2® Official Manual included in the courses?

A: No. We provide both the PRINCE2 Foundation Training Manual and the PRINCE2 Practitioner Training Manual.  These manuals are focused on teaching you PRINCE2 while the official manual is more of an reference manual.

6- What is the difference between a Self Study Course and Live Online Course?

A: Self Study Course is an Online Learning course where all study materials are available for use at anytime. A Live Online Course is a live online training session where a coach will be teaching virtually (like an online live classroom training).

7- How long does it take to learn PRINCE2 Foundation and prepare for the PRINCE2 Exam?

A: Normally it takes between 8 and 32 hours depending your experience.
e.g. If you are an experienced Project Manager, it will take you about 8 to 12 hours
e.g. If you know nothing about Project Management, then it will take you 18 to 32 hours. However, we have a very good PRINCE2 Introduction course that can already guarantee you a score of > 40% after 3 hours (pass is 50%). Our objective is to teach you PRINCE2 and help you achieve > 75% in the exam.

8- Do you have a demo or sample course?

A: Yes we have a demo video for each course which can be found in each product description.

9- Do you offer classroom course? 

We offer public course in and we offer onsite courses in European and Middle East countries on request.

10- Are there any materials that need to be shipped?

A: All materials can be accessed in the online learning rooms so you don’t have to wait – you have immediate access.

11- Do you offer personal help/guidance to your online students?

A: Yes, we do. Our trained coaches are available to assist via email and through our chat service. You can send your question to support@mplaza.pm we will forward your question to our instructors.

12- How do I get the MP certificate for completing a course?

A: As soon as you complete a course, the certificate will be generated automatically and you will be provided with the download link.

13- How do I get the course completion badge for LinkedIn?

A: As soon as you finish the course, you will be provided with a link for the badge. When you click on it, you will be redirected to LinkedIn, and the badge will be added to the certifications section of your portfolio when you accept it.

14- Can I get PMI PDUs for completing the courses?

A: Yes. Please check this guide for more information. Management Plaza is a PMI REP – See here for more information.

15- Can I use the courses on my mobile phone or tablet?

A: Yes, the whole website is responsive and doesn’t use old technologies such as Flash.

16- How to use the Flashcards? 

A: We use the number one Flashcard software which is ANKI and this is available on the Web, Android and Apple iOS. Here is the link to the complete instructions: http://mplaza.pm/using-flashcard

Questions About Exams (click to open)

Questions About Exams

1- How/where can I do the exams?

A: There are two ways the exams are done (please contact us on chat for more information if needed)
1) Online Exam system (proctoring), which is now the most common: How does the Online Monitored Exam Works
2) Paper Based Exam, which is done at the APMG Exam Center, at the Local British Council office, or Prometric Center.

2- After purchase, how do I book the exam?

A: Orders are processed within 24 – 48 hours from the time of purchase.  An email containing the Booking Reference and instructions for the exam will then be sent. The Booking Reference will serve as the ticket to be able to schedule an examination.

3- How long is the exam Booking Reference valid for?

A: The Booking Reference is valid for one year.

4- Are there any prerequisites for the PRINCE2 exams?

A: There are no prerequisites for the PRINCE2 Foundation exam. For PRINCE2 Practitioner Exam, you need to have just one the following certifications: PRINCE2 Foundation, PMP, CAPM, or IPMA.

5- What is MP Pass Guarantee?

A: It guarantees you will pass the exam, and we will pay for your second exam if you fail the first time, if you follow the MP Pass Guarantee terms. This Pass Guarantee is currently available for PRINCE2 Foundation and ASF exams.

6- Which company will issue the PRINCE2 Certificates?

A: All PRINCE2 Certificates are approved and validated by AXELOS, and issued by one of its examination institutes (APMG, EXIN, or PeopleCert).

7- Is it possible to do the PRINCE2 Exam in languages other than English?

A: Yes, the following languages are available: Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Russian, Slovak, Spanish, and Swedish.

8- When do I get the exam result?

A: You receive the preliminary result immediately. It can take up to 7 days to receive the final result.

9- When are certificated released?

A: Certificates are normally released 7 – 14 days after official exam results are released.

10- In what format are the certificates received?

A: Certificates are in electronic format (PDF).

11- Is it possible to request a hard copy of the Certificate?

A: Yes it is possible. This has an extra fee for shipping cost. You can place a note when you’re purchasing and we’ll arrange it with you. To order: Click Here